afb99 Privacy Policy —
Your Information Is Our Responsibility

afb99 ("we", "our", or "platform") provides a safe and reliable online casino and betting service for players in Bangladesh. We firmly believe that protecting your personal information is a fundamental right and an integral part of our service quality.

This Privacy Policy ("Policy") describes what information is collected from you when you register or use the afb99 platform, the purposes for which that information is used, how long it is retained, and the steps we take to protect it.

By creating an account on afb99 or using our services, you are considered to have accepted the terms of this Privacy Policy. If you disagree with any part of this policy, we ask that you refrain from using our services.

This policy applies to the afb99 website, mobile platform, and any related services. We also recommend reading our Terms and Conditions and Responsible Gaming Policy.

afb99 only collects information that is necessary to operate our services smoothly, ensure security, and provide you with the best experience. The information collected can be grouped into the following categories:

2.1 Registration and Identity Information

When you open an account on afb99, we collect the following information:

• Full name (Bengali and English)
• Date of birth (for age verification — individuals under 21 cannot register)
• Email address
• Password (stored in encrypted form)
• Preferred currency (BDT / Taka)

2.2 Financial and Transaction Information

We collect financial information to process deposits and withdrawals and to prevent money laundering. This includes:

• Payment method details (last few digits of bKash, Nagad, Rocket, or Upay account numbers)
• Transaction amount, date, and time
• Transaction ID and reference number
• Deposit and withdrawal history

Note: Full payment card numbers or complete bank account details are not stored on our servers.

2.3 Technical and Usage Information

When you use our platform, certain technical information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system
• Date and time of access
• List of pages visited and session duration
• Referral source (where you came from before visiting the site)

2.4 Communication Information

When you contact our support team via live chat or email, the content of that conversation may be retained for the purpose of improving service quality and resolving issues.

afb99 uses your information only for specific and legitimate purposes. We use your information for the following reasons:

• Account management: Creating and maintaining your account, verifying identity, and securing login.
• Financial transaction processing: Accepting deposits, paying out winnings, and maintaining transaction records.
• Fraud prevention: Detecting suspicious activity, preventing multi-account use, and ensuring platform security.
• Responsible gaming: Monitoring play patterns to identify problematic behavior and providing support when needed.
• Customer service: Resolving your questions and complaints, and addressing technical issues.
• Platform improvement: Analyzing user experience to improve service quality.
• Legal compliance: Following applicable laws and regulations.

The afb99 website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help the platform remember your previous preferences.

4.1 Types of Cookies

• Essential cookies: These cookies are necessary to maintain login sessions and ensure security. Without them, the platform does not function properly.
• Functional cookies: These remember your language preferences, game settings, and other personalized details.
• Analytical cookies: These collect website usage statistics, which help us improve our services.

4.2 Cookie Control

You can disable cookies at any time from your browser settings. Please note that disabling essential cookies may cause some features of the platform to not work properly.

afb99 generally does not share your personal information with third parties. However, information may be disclosed in the following specific circumstances:

5.1 Service Provider Partners

Certain trusted third-party services are used to operate the platform, such as payment processing services (bKash, Nagad, Rocket, Upay) and gaming software providers. Only the information necessary for their specific function is shared with these partners, and they are required to maintain privacy standards consistent with this policy.

5.2 Legal Requirements

Your information may be disclosed in response to a court order, a legitimate request from a government authority, or as required by applicable law. In such cases, only the minimum information required by law will be provided.

5.3 Security Protection

Information may be shared with relevant authorities to address fraud, money laundering, or threats to platform security.

5.4 Business Transfer

If afb99's business operations are ever acquired or merged, user information may be transferred as part of the business assets. You will be notified in advance in such a case.

afb99 has put in place industry-standard technical and organizational measures to protect your information. The key elements of our security framework are:

While we apply the highest security measures, no internet-based platform can guarantee complete security. You are encouraged to use a strong password and not share your login details with anyone.

afb99 retains your information only for as long as necessary or as required by legal obligations. The retention period depends on the type of information:

• Account information: For the duration the account is active, and for a period defined by applicable law after it is closed.
• Financial transaction records: For the period required under financial regulatory rules.
• Communication records: Support-related conversations are retained for a defined period after the issue is resolved.
• Technical logs: For a limited period for security review purposes.

Once the defined period ends, information is securely deleted or anonymized in a way that makes it impossible to identify you.

afb99 gives you significant control over your personal information. You may exercise the following rights:

8.1 Right to Access

You can log in to your account at any time to view your stored information. Contact our support team for additional details.

8.2 Right to Correction

If your profile contains incorrect information, correct it directly or let our support team know. We will make the necessary corrections as soon as possible.

8.3 Right to Close Account

If you no longer wish to use our services, you may request that your account be closed. Please note that some records must be retained for a specific period for legal reasons.

8.4 Data Portability

In certain circumstances, you may request a copy of your information in a portable format.

To exercise any of the rights listed above, contact our support team via live chat or email.

afb99 is a platform operated exclusively for individuals aged 21 and above. We do not knowingly collect personal information from any minor.

An age verification process is followed at registration. If a minor's information enters our system for any reason, the relevant account will be cancelled and the information deleted as soon as we become aware of it.

If you believe a minor is using our platform, please contact us immediately.

Our platform works with various third-party service providers, such as gaming software companies (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, NetEnt, Microgaming, Ezugi, and others) and payment processors.

These third parties have their own privacy policies. Although we ensure data protection standards with our partners through contractual agreements, afb99 is not responsible for the privacy practices of third parties' own services.

Payment methods such as bKash, Nagad, Rocket, and Upay have their own privacy policies. The terms of those platforms apply at the time of a transaction.

afb99 may update this Privacy Policy from time to time. Changes may be driven by technological developments, legal changes, or improvements to service quality.

If significant changes are made, we will notify you by email or via a notice when you access the platform. The date of each version is noted at the top of the page.

If you continue using the service after a revised policy has been published, it will be assumed that you have agreed to the new policy. We therefore recommend visiting this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise any rights regarding your information, please contact us:

We try to process your privacy-related requests as quickly as possible. Complex matters may take a little more time, but we treat every request with care.

To learn more, visit our FAQ page or read About Us.