For 21+ only

afb99 Responsible Gaming — Your safety is our priority

Enjoy entertainment within your limits. afb99 is committed to helping you play safely, mindfully, and responsibly.

What is responsible gaming and why does it matter?

Online casino and betting is purely a form of entertainment. But when play goes out of control, it can have a negative impact on personal life, family, and finances. afb99 has always believed that responsible gaming is not just a rule — it is a culture.

We want every player on our platform to make informed decisions — how long to play, how much to spend, and when to take a break. Our platform offers several effective tools to help you make those decisions.

Remember: gambling is not a source of income, it is simply a form of entertainment. Placing more bets in the hope of recovering lost money is never a wise decision.

This platform is for users aged 21 and above only.

Need help?

If you feel that gaming is no longer in your control, do not wait — contact us right away. Our Bengali-speaking support team is available 24 hours a day.

24/7 Live Chat Support

[email protected]

Our Safety Tools

afb99 offers several effective features to keep you safe. They are easy to use and can be activated at any time from your account settings.

Deposit Limit

Set a maximum daily, weekly, or monthly deposit amount. Once a limit is set it takes effect immediately, and reducing it applies right away. Budget Protection

Session time limit

Set a maximum duration for each gaming session. When the set time is up, the platform will automatically alert you and log you out. Time Control

Self-Exclusion

Completely close your account for a set period (from seven days up to five years). During this time you will not be able to log in and no promotional emails will be sent. Full Break

Time-Out Feature

If you want a temporary break, set a time-out from 24 hours up to six weeks. During this time your account stays active but no bets can be placed. Temporary Break

Loss limit

Set a maximum daily or weekly loss limit. Once this limit is reached, play will stop automatically, protecting you from larger financial losses. Financial Protection

Direct Support

For any issue, speak with our Bengali-speaking support team via live chat. They are always ready to guide you on responsible gaming. 24/7 Support

Best Practices for Safe Gaming

Follow these simple rules to be a responsible player:

  • Only play with money that, if lost, will not affect your daily life.
  • Set a time and money limit before you start playing and stick to it strictly.
  • Do not place more bets to try to recover lost money — it is a dangerous cycle.
  • Avoid playing when drinking or under stress, as making sound decisions in that state is difficult.
  • Take regular breaks and spend time with family and friends.
  • Do not think of gaming as a way to earn money — it is purely for entertainment.
  • Never bet with borrowed money or money set aside for bills.
  • Keep your account information secure and away from minors.

Warning Signs of Problem Gambling

If you notice any of the following signs in yourself, it is time to seek help:

Financial Difficulty

You are trying to win back money through gambling because you cannot cover bills, debts, or household expenses.

Loss of Control

You want to stop but cannot, or you are spending more time and money than you intended.

Relationship Strain

Gambling is causing problems with family or friends, or you are hiding it from them.

Emotional Dependence

You are using gambling as the main way to cope with stress, loneliness, or anxiety.

Assess Yourself

Answer the following questions honestly. If more than two answers are "yes", consider seeking help.

01 Have you repeatedly failed to reduce the time or money you spend on gaming?
02 Have you lied to or hidden your gaming from people close to you?
03 Have you placed more bets to try to recover money you lost?
04 Has gambling caused problems with family, work, or studies?
05 Have you borrowed money or used funds meant for important expenses to gamble?
06 Do you feel restless, irritable, or anxious when you cannot play?
07 Has gambling become your only form of entertainment, with nothing else feeling enjoyable?

If any answer concerns you, speak with our support team without hesitation.

Protecting Minors

afb99 takes a strict stance against allowing minors to gamble. To register on our platform, a user must be at least 21 years old, and we verify this through identity checks.

If you are a parent and want to keep your child away from online gambling, please:

  • Use password protection on your computer or phone.
  • Never share your afb99 account login details with anyone else.
  • Have an open conversation with your children about the risks of online gambling.
  • Consider using parental control software on your devices.

21+ rule strictly enforced

Age is verified whenever any account is opened at afb99. If a minor is found to have used an account, that account will be closed immediately and the associated balance will be forfeited.

Strict 21+ age verification is in place

How to Use Account Controls?

All safety tools can be activated directly from your account settings. If you have any questions, our support team is ready to help.

Log In

Log in to your afb99 account and click the profile icon at the top right.

Open Settings

Find the "Responsible Gaming" section and click on it.

Choose a Tool

Set the tool that suits your needs — deposit limit, time-out, or self-exclusion.

Confirm

Once you confirm a limit, it takes effect immediately. If you need help, reach out via live chat.

Responsible Gaming FAQs

Find answers to common questions. For more, visit our FAQ page or contact support directly.

Yes, reducing a deposit limit takes effect immediately. However, increasing a limit is subject to a specific delay period, giving you time to reconsider your decision. This is intentionally designed to protect you.

Yes, your account balance remains completely safe during self-exclusion. Once the exclusion period ends, you can apply for a withdrawal. Contact our support team for more details.

A time-out is a short-term break (from 24 hours up to six weeks) during which betting is paused but your account stays active. Self-exclusion is a long-term solution (from seven days up to five years) during which full access is blocked and no promotional communications are sent.

No. To ensure the effectiveness of self-exclusion, it is not possible to reactivate your account before the set period expires. This is intentionally designed so you cannot change your decision in a moment of impulse.

As a first step, reach out to our live chat support. Our trained support team will help you set up self-exclusion, deposit limits, or a time-out. Acknowledging the problem is the first and most courageous step — afb99 is here for you.

The minimum deposit at afb99 is ৳500 (per method) and the minimum withdrawal amount is ৳800. Withdrawals via bKash, Nagad, Rocket, and Upay are typically completed within 10 to 45 minutes. As part of responsible gaming, never deposit more than you can afford.

Enjoy safely, play responsibly

Enjoy entertainment at afb99 within your limits. Explore our game lobby, casino, and cricket betting section.

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